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Terms & Conditions

Terms & Conditions

Welcome to our website, we are glad you stopped by. We need to tell you a few things about our site and the buying process so you know exactly what to expect. It will not take long to read and it could save you time later. By continuing to browse and use our site you are agreeing to the following terms and conditions shown below.

The information on our website is for general information purposes. Some of the information comes directly from our suppliers and manufacturers so, while we try our best to ensure that everything we say is clear, up to date and accurate, errors may occasionally creep in.

We want you to be happy with everything you buy from us. If you are in doubt about a specific item, our customer services team really are very happy to answer any questions you may have before you buy.


Our site has links to other websites that we hope you find useful. We offer these in good faith, but please note that we do not have any control over the nature, content and availability of these external sites and so we can’t recommend them or endorse any views expressed within them.

If you want to create a link to our website we are flattered, but please ask us for written consent first. If you do create a link to our website you do so at your own risk.

We work hard to keep our website available to you around the clock, every day of the year, but sometimes technology can go wrong. If we experience a problem, we will be on the case as soon as possible to put things right so that you are not unduly inconvenienced.


We accept most major credit/debit cards and PayPal when you buy online and we promise to take good care to keep your payment details and orders safe and secure. All goods remain the property of the company until paid for in full. We reserve the right to refuse any transaction at our discretion. Despite our best efforts sometimes pricing errors may occur on the website. We will confirm the price of the order when processing your order. If we find an error has occurred and the correct pricing is higher, we are entitled to be able to contact you before dispatching your order to see if you would still like to continue with the order at the correct price or cancel your order.


We know you can’t wait to receive your purchases, so we try to speed items to you as fast as we can. We have a good reputation for fast delivery but even we have to admit that we’re only as good as the postal and delivery services we rely on.

Social Media

We are always delighted if you care to stop by and talk to us on Facebook, Twitter, Instagram, and Pinterest.

But you should be aware that Petal Jewellery reserves the right to use any information or images posted onto our social media pages. We accept no responsibility for any representations concerning the accuracy, likely results, or reliability of the use of website links from our social media.


The laws of England and Wales govern these terms and conditions. By accessing this website for any reason, whether to purchase available products/ services or not, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. The company reserves the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any adjustment to these terms.


We are committed to protecting your privacy. We constantly review our systems and data to ensure we can offer the best possible service to our customers. The Computer Misuse Act 1990 details specific offences regarding unauthorised actions against computer systems and data and we will investigate any such actions with a view to criminal prosecution or civil proceedings to recover damages against those found to be responsible.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998, however, a small fee will be payable.

Log Files

We use IP addresses to analyse trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/ open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need to know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Our website may contain links to other websites of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.