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Delivery Information

Delivery:

Free delivery on orders over £30.

After the customer completes the order, we begin to package all the items on your order and the next day delivery.

The delivery order number will be sent to you by email, please remember to check it. You can track the information of your order at any time.

Delivery completed within 15 working days.

Returning or exchanging items:

Return and exchange within 30 days.

If you feel unsatisfied, after receiving our items, you can contact us to return or exchange.

Non-returnable items

A product will only be accepted for exchange or refund if it is returned unworn, undamaged and in new condition. All body piercing jewellery is dispatched in clear plastic bags and sealed with a tamper proof label which allows customers to view the items and still make use of our fantastic returns policy However, we will not exchange or refund any item of body piercing jewellery if we believe that the sealed packaging has been opened or tampered with. This does not affect your statutory rights.

Exchanges / Returns FAQ

How long do I have for a return?

We will be more than happy to offer a refund or an exchange on any item within 30 days of dispatch, when returned in original condition. Just complete the back of your returns form which is included in your parcel or enclose a note with your details. Sale items have 14 days in which to return for a refund or an exchange.

How long does it take to process a return?

From receipt of your parcel we aim to process your returns as quickly as possible - usually within 48 hours. At busy periods of the year, please allow up to seven working days for your return to be processed.

Can I exchange for a more expensive item?

Yes, if the replacement item is more expensive than the returned item we will contact you for payment of the difference.

What happens if the item I want in exchange is out of stock?

If we do not have the item that you want in exchange in stock, you will be contacted by our customer services team within 30 days and offered an alternative item or full refund.

How long will I have to wait for a refund?

We will process your refund as soon as possible usually within 48 hours of receipt. We will send you an email to let you know we have received the item and are processing it. A refund will normally take around five to seven working days to appear in your account, but this can also depend on your bank.

My item is faulty and I want to return it.

Goods are classed as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you believe your item is faulty please contact customerfirstforever@hotmail.com.